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Founded in South Australia in 1941 by Norman Key, the business began in copper tube manufacturing and has since evolved into a broader advanced-manufacturing company serving industries including refrigeration, HVAC-R, healthcare, electrical distribution, mining, caravans and specialised product development.\nThe company’s origin story has become part of its folklore. Asked to produce very fine copper tube that others could not make, Norman Key reportedly devised a drawing method using a vehicle and a gum tree behind the factory to pull the tube down to the required thickness. Whether remembered as legend, workshop improvisation or both, the story captures something enduring about the business: a willingness to work through difficult technical problems with practical ingenuity.\nThat mindset helped Key build a strong position supplying small-gauge copper tube to Australia’s refrigeration and whitegoods industries from the 1950s onward. Copper’s thermal conductivity, reliability and workability made it well suited to refrigeration applications, while specialist tube production demanded the sort of precision and consistency that became central to the company’s identity.\nThe challenge came when the market around it changed. As appliance and refrigeration manufacturing moved offshore, demand for many locally made components declined sharply. Businesses that had supplied Australia’s domestic manufacturing base had to make hard choices: shrink, close, or find a new path.\nFor Key Tubing & Electrical, that period became a turning point. Under the ownership of Gary Hugo and Ken Tragloan, and more recently under Managing Director Henri Hugo, the company broadened beyond its traditional refrigeration base into higher-value manufactured products, customised components and integrated solutions.\nThe shift did not mean abandoning the company’s copper heritage. Its tube operations remain an important part of the business, particularly where precision, cleanliness and reliability matter. KTE continues to manufacture precision-drawn copper and aluminium tube, supported by value-added processes such as coiling, cutting, bending, brazing, soldering, welding, assembly and leak testing.\nIn many applications, copper tube is far from a simple commodity. Refrigeration, air conditioning, industrial cooling and mining-related applications often require tight dimensional control, reliable geometry and clean internal surfaces. KTE is also Australia’s largest manufacturer of copper and copper-nickel low-finned tube for mining, air conditioning and refrigeration applications, showing how a long-standing copper capability can remain relevant when paired with specialisation and technical processing.\nAt the same time, the company has moved well beyond tube. KTE has developed customised plugs, terminals, connectors, heater cables, wiring assemblies and power connection solutions for sectors ranging from air conditioning and caravans through to healthcare and medical devices. These products reflect a more complex form of manufacturing, where the value lies not only in producing a part, but in understanding the customer’s application, compliance requirements and operating environment.\nThat problem-solving capability has become central to the company’s resilience. KTE’s engineers, technicians and toolmakers work with customers to develop, test and refine products, supported by in-house quality systems, dedicated quality assurance staff, inline testing, batch testing and ISO 9001 accreditation. For higher-risk applications, the company can also design processes around 100 percent testing and error-proofing.\nThis is where the broader lesson for Australian manufacturing becomes clear. Competing from Australia is rarely about being the cheapest producer of standardised goods. More often, competitiveness comes from technical knowledge, product development, quality assurance, short lead times and close customer collaboration. Manufacturers that can customise, test, improve and reliably deliver specialised components still have an important role in domestic and international supply chains.\nKTE’s response during the pandemic offered a practical example of that role. The company increased production of specialised heater cable used in respirator systems over 400% at a time when global supply chains were under pressure and demand for critical medical components was shifting quickly. It was a reminder that local manufacturing capability can become strategically important when speed, reliability and technical responsiveness matter.\nKey Tubing & Electrical’s story is ultimately one of continuity through change. Its history began with copper tube, but its survival depended on recognising that the real asset was deeper than any single product line. It was the knowledge of materials, the discipline of manufacturing, the ability to design around customer needs, and the confidence to move into adjacent markets without losing the technical foundations built over decades.\nFor the copper sector, there is something fitting in that story. A company that began by finding a way to make fine copper tube for a local customer has gone on to build a broader manufacturing future from the same problem-solving mindset.\nAustralian innovation continues not only in laboratories and start-ups, but also on factory floors, where experience, materials knowledge and persistence still matter.\nKTE is a member of the International Copper Association Australia.\n","text":"\nAustralian manufacturing is often discussed through the language of decline: factories closing, production moving offshore, capability disappearing. But that is only part of the story. Some manufacturers have survived by doing what good manufacturers have always done: adapting, solving practical problems, and finding new relevance as markets change.\n\nKey Tubing & Electrical is one of those companies. Founded in South Australia in 1941 by Norman Key, the business began in copper tube manufacturing and has since evolved into a broader advanced-manufacturing company serving industries including refrigeration, HVAC-R, healthcare, electrical distribution, mining, caravans and specialised product development.\n\nThe company’s origin story has become part of its folklore. Asked to produce very fine copper tube that others could not make, Norman Key reportedly devised a drawing method using a vehicle and a gum tree behind the factory to pull the tube down to the required thickness. Whether remembered as legend, workshop improvisation or both, the story captures something enduring about the business: a willingness to work through difficult technical problems with practical ingenuity.\n\nThat mindset helped Key build a strong position supplying small-gauge copper tube to Australia’s refrigeration and whitegoods industries from the 1950s onward. Copper’s thermal conductivity, reliability and workability made it well suited to refrigeration applications, while specialist tube production demanded the sort of precision and consistency that became central to the company’s identity.\nThe challenge came when the market around it changed. As appliance and refrigeration manufacturing moved offshore, demand for many locally made components declined sharply. Businesses that had supplied Australia’s domestic manufacturing base had to make hard choices: shrink, close, or find a new path.\n\nFor Key Tubing & Electrical, that period became a turning point. Under the ownership of Gary Hugo and Ken Tragloan, and more recently under Managing Director Henri Hugo, the company broadened beyond its traditional refrigeration base into higher-value manufactured products, customised components and integrated solutions.\n\nThe shift did not mean abandoning the company’s copper heritage. Its tube operations remain an important part of the business, particularly where precision, cleanliness and reliability matter. KTE continues to manufacture precision-drawn copper and aluminium tube, supported by value-added processes such as coiling, cutting, bending, brazing, soldering, welding, assembly and leak testing.\n\nIn many applications, copper tube is far from a simple commodity. Refrigeration, air conditioning, industrial cooling and mining-related applications often require tight dimensional control, reliable geometry and clean internal surfaces. KTE is also Australia’s largest manufacturer of copper and copper-nickel low-finned tube for mining, air conditioning and refrigeration applications, showing how a long-standing copper capability can remain relevant when paired with specialisation and technical processing.\n\nAt the same time, the company has moved well beyond tube. KTE has developed customised plugs, terminals, connectors, heater cables, wiring assemblies and power connection solutions for sectors ranging from air conditioning and caravans through to healthcare and medical devices. These products reflect a more complex form of manufacturing, where the value lies not only in producing a part, but in understanding the customer’s application, compliance requirements and operating environment.\n\nThat problem-solving capability has become central to the company’s resilience. KTE’s engineers, technicians and toolmakers work with customers to develop, test and refine products, supported by in-house quality systems, dedicated quality assurance staff, inline testing, batch testing and ISO 9001 accreditation. For higher-risk applications, the company can also design processes around 100 percent testing and error-proofing.\n\nThis is where the broader lesson for Australian manufacturing becomes clear. Competing from Australia is rarely about being the cheapest producer of standardised goods. More often, competitiveness comes from technical knowledge, product development, quality assurance, short lead times and close customer collaboration. Manufacturers that can customise, test, improve and reliably deliver specialised components still have an important role in domestic and international supply chains.\n\nKTE’s response during the pandemic offered a practical example of that role. The company increased production of specialised heater cable used in respirator systems over 400% at a time when global supply chains were under pressure and demand for critical medical components was shifting quickly. It was a reminder that local manufacturing capability can become strategically important when speed, reliability and technical responsiveness matter.\n\nKey Tubing & Electrical’s story is ultimately one of continuity through change. Its history began with copper tube, but its survival depended on recognising that the real asset was deeper than any single product line. It was the knowledge of materials, the discipline of manufacturing, the ability to design around customer needs, and the confidence to move into adjacent markets without losing the technical foundations built over decades.\n\nFor the copper sector, there is something fitting in that story. A company that began by finding a way to make fine copper tube for a local customer has gone on to build a broader manufacturing future from the same problem-solving mindset.\n\nAustralian innovation continues not only in laboratories and start-ups, but also on factory floors, where experience, materials knowledge and persistence still matter.\n\nKTE is a member of the International Copper Association Australia.\n\n"},"openGraph":{"title":null,"description":{"plain":"Australian Innovation Continues: Key Tubing & Electricals’ Enduring Reinvention\n"},"image":{"thumbnails":{"full":{"url":"https://res.cloudinary.com/shapeable/image/upload/v1789532463/copper-connect/banner/kte-1_image__KTE_2_vdixw2.png"}}}},"intro":{"plain":"Australian Innovation Continues: Key Tubing & Electricals’ Enduring Reinvention\n","text":"**Australian Innovation Continues: Key Tubing & Electricals’ Enduring 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We want to ensure that you get the information, content, and experiences that matter most to you. ConnectOre is committed to protecting the privacy of its stakeholders, communities, and other contacts.\n\n## Scope\n\nThis privacy policy applies to all personal data processed by full-time and part-time employees, volunteers when acting on behalf of ConnectOre contractors and partners doing business on behalf of ConnectOre, as well as all legal entities, all operating locations in all countries, and all business processes conducted by ConnectOre.\n\n## Information Collected\n\n#### What information do we collect?\n\nConnectOre collects the following personal data in line with the use purposes explained in a subsequent section:\n\n  * Your name and contact details\n  * Online profile data/usage\n  * Contact information\n  * Social media profile information\n  * Education and professional information\n  * Registration and participation in ConnectOre events and activities \n  * Information about service usage\n  * Cookies\n  * Authentication data\n  * Location information\n  * Author and peer review information\n  * Other information you upload or provide to us\n\n#### How do we use your information?\n\nConnectOre uses (and, where specified, shares) your personal information for the following purposes:\n\n  * To provide support or other services. ConnectOre may use your personal information to provide you with support or other services that you have ordered or requested. ConnectOre may also use your personal information to respond directly to your requests for information, including registrations for webinars, or other specific requests, or pass your contact information to the appropriate ConnectOre supplier or reseller for further follow-up related to your interests.\n  * To provide information based on your needs and respond to your requests. ConnectOre may use your personal information to provide you with notices of new product releases and service developments.\n  * To administer products. ConnectOre may contact you if you make use of (digital) products we offer, to confirm certain information (for example, that you did not experience problems in a download process). We may also use this information to confirm compliance with licensing and other terms of use and may share it with your company/institution.\n  * To assist in your participation in ConnectOre activities. ConnectOre will communicate with you, if you are participating in certain ConnectOre activities such as ConnectOre Summit, authoring or reviewing a ConnectOre article, or ConnectOre humanitarian activities. ConnectOre may send you information such as update messages related to those activities (such as but not limited to the event's content, and event logistics)\n  * To update you on relevant ConnectOre events and opportunities. ConnectOre may communicate with you regarding relevant ConnectOre events and opportunities.\n  * To protect ConnectOre content and services. We may use your information to prevent potentially illegal activities and to enforce our terms and conditions.\n  * To get feedback or input from you. In order to deliver products and services of most interest to our stakeholders, from time to time, we may ask you to provide us input and feedback (for example through surveys).\n\n#### How can you control your information?\n\nYou can control the information we have about you and how we use as follows:\n\n  * If you are a registered guest for ConnectOre Annual Summit 2021, any request for review, revise or correction of your personal data can be sent to john.fennell@copper.com.au specifying your request.\n\n#### Personal data about minors and children\n\nConnectOre does not knowingly collect data from or about children under 16 without the permission of parent(s)/guardian(s). If we learn that we have collected personal information from a child under 16, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under age 16, please contact us.\n\n#### How will you know if the Privacy Policy is changed?\n\nConnectOre may update its Privacy Policy from time to time. If we make any material changes you will be notified by means of a notice on our website prior on the date the change becomes effective. We encourage you to periodically review this page for the latest information on our privacy practices.\n\n## Technical And Regulatory Information\n\n#### Logging practices\n\nConnectOre automatically records the Internet Protocol (IP) addresses of visitors. The IP address is a unique number assigned to every computer on the internet. Generally, an IP address changes each time you connect to the internet (it is a \"dynamic\" address). Note, however, that if you have a broadband connection, depending on your individual circumstance, the IP address that we collect may contain information that could be deemed identifiable. This is because, with some broadband connections, your IP address doesn't change (it is \"static\") and could be associated with your personal computer.\n\nAs well as recording the IP addresses of users, ConnectOre may also keep track of sites that users visited immediately prior to visiting ConnectOre's website and the search terms they used to find it. We keep track of the pages visited on ConnectOre's website, the amount of time spent on those pages and the types of searches done on them. Your searches remain confidential and anonymous. ConnectOre uses this information only for statistical purposes to find out which pages users find most useful and to improve the website.\nConnectOre also captures and stores information that you transmit. This may include:\n\n  * Browser/Device type/version\n  * Operating system used\n  * Media Access Control (MAC) address\n  * Date and time of the server request\n  * Volume of data transferred\n\n#### External links behaviour\n\nSome of the links on ConnectOre's websites link to other sites created and maintained by other public- and/or private-sector organizations. ConnectOre provides these links solely for your information and convenience. When you transfer to an outside website, you are leaving ConnectOre domain, and ConnectOre's information management policies no longer apply. ConnectOre encourages you to read the privacy statement of each external website that you visit before you provide any personal data.\n\n#### Cookies and web beacons\n\nCookies and web beacons are electronic placeholders that are placed on your device by websites to track your individual movements on that website over time. ConnectOre uses both session-based cookies (which last only for the duration of the user's session) and persistent cookies (which remain on your device and provide information about the session you are in and waits for the next time you use that site again).\n\nThese cookies and web beacons provide useful information to ConnectOre, enabling us to recognize repeat users, facilitate the user's access to and use of our sites, allows us to track usage behavior, and to balance the usage of our websites on all ConnectOre web servers.\nTracking cookies, third-party cookies, and other technologies such as web beacons may be used to process additional information, enable non-core functionalities on ConnectOre website and enable third-party functions (such as a social media \"share\" link). We may also include web beacons and other similar technology in promotional email messages to determine whether the messages have been opened.\n\n#### Do Not Track (DNT)\n\nThe online advertising industry has self-regulatory initiatives designed to provide consumers a choice in the types of ads they may see online and to conveniently opt-out from online behavioral ads served by some or all of the companies participating in these programs. Our websites do not respond to DNT consumer browser settings.\n\n#### Responses to legal requests\n\nConnectOre reserves the right to share your information to respond to duly authorized information requests of governmental authorities or where required by law.\n\n#### Your data rights\n\nConnectOre complies with all applicable data privacy laws and regulations including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Under these laws and regulations, you may have certain rights to your data. Should you wish to exercise any of these rights, please send an email request to john.fennell@copper.com.au with \"Data Privacy Request'' in the subject line and in the email please identify the specific privacy right you request assistance with. Please note additional information may be requested prior to fulfilling a request and that ConnectOre reserves the right to charge a fee, where permitted, to cover the cost of certain requests.\n\n#### How do I contact you if there is an issue?\nIf you have any questions or concerns about this Privacy Policy or about the use of your personal information, please feel free to contact us by email at john.fennell@copper.com.au"},"welcomeUrl":"https://connectore.org/app/welcome","welcomeTitle":"Welcome to ConnectOre and thanks for joining us! 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